About INOVO

INOVO is Africa’s leading cloud CX & contact centre provider, delivering advanced customer engagement solutions that drive business growth and operational efficiency. We help organisations optimize their customer acquisitions, customer service operations, and revenue collection initiatives through innovative, fully customisable Cloud/SaaS technology that integrates seamlessly with a customer’s existing systems, channels, and applications.

With offices in Cape Town and Centurion, INOVO works with businesses across multiple industries to improve customer experience, service efficiency, and revenue generation. As we continue to expand, we are looking for a results-driven client lead to focus on new business sales and strategic account growth.

Our solution & services portfolio focus on the following broad capabilities:

• Channels & Digital – Provide 30+ channels/mechanisms for customer engagements for example: Web & mobile apps, Voice, Chat, WebApp, Email, WhatsApp, Social etc.
• Journey Orchestration – Personalise interactions, maintain context and orchestrate journeys end to end for better CX, cost of acquisition and/or cost of collection.
• Self-Service – Provide fast and easy means for customer to help themselves for example: SOE ranked Knowledge Base, Webapps, Chatbots & Assistants etc.
• Empowered Agents – Consolidate, measure & improve all customer touch points when agent interactions are needed for example: CCaaS, Knowledge assist etc.
• Complete Performance –  Help customers to continuously improve operational performance of employees and digital workforce to improve CX for example: Quality Management, Workforce Management, Performance Management etc.
• Analytics & AI – Provide interaction, journey or customer insights and use advanced AI to improve CX and operations for example: Interaction & Journey Analytics, AI Routing, AI Quality etc.